Tools
Our tools for your projects
You find them according to the activities for supporting development, designing and improving digital services and troubleshooting in the user experience.Wireframe
"Planning apps or websites is not always completely digital: sometimes you may need pencil, paper and some good sketch sheet templates to speed up your creative process"Improvement Triggers
"Improvement Triggers provides a collection of questions which can be used to help you look at your work a bit differently. The key is to use the seven categories of questions to provoke your thoughts on potential improvements."Promises & Potential map
"The Promises & Potential Map is a simple way to define your added value.” The position of an idea on the map indicates how new it is, both in relation to who is offering it and the intended user."Ecosystem map
"It is a visual document that identifies the stakeholders involved in a certain process and the relations between them, describing their nature: formal, informal, with exchange of information, money and anything relevant in the case in question."User Journey Map
"The User Journey Map is a diagram showing a graphical representation based on time. It represents the user’s “journey”, offering an overall view of the interaction flow and the different points of between the service and the user"Service Blueprint
"The Service Blueprint is a framework that accurately describes the service system so that the different people involved can understand it and face it objectively regardless of their role or personal viewpoint."Scenario
"Narrative representation of the interaction of a person with the service, highlighting the various stages. It describes real situations and creates a plausible description of the environment in which the service will be used."Motivation Matrix
"The motivation matrix is a tool that displays the connexions between the different actors of a system. It is an excellent strategy tool for partnership managers and the development of the network."Negative Brainstorming
"It is the opposite of traditional brainstorming. Whereas the classic brainstorming technique is used to find solutions to a problem, negative brainstorming concentrates on solutions that would lead to negative results."
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